Refund policy

RETURN & REFUND POLICY

FINAL SALE ITEMS

All suits, tuxedos, dress shirts, velvet jackets, ties, bow ties, accessories, gift cards, altered or tailored garments, and all sale, discounted, or promotional items are FINAL SALE.

Final sale items are not eligible for returns, refunds, or exchanges.

SHOE RETURNS — 14 DAYS

Only full-price shoes are eligible for return. A return must be requested within 14 days of delivery for online orders or within 14 days of purchase for in-store purchases.

To qualify for a return, shoes must be:

• Unworn and unused
• Free from creasing, scuffs, stains, or signs of wear
• Returned with the original box, tags, and packaging
• Accompanied by the receipt or proof of purchase

All returns are subject to inspection and approval. Items that do not meet these requirements will not be accepted.

HOW TO START A RETURN

Please contact us at info@arozeay.com before returning an item. Include your order number, the item you wish to return, and the reason for the return.

Do not send any item back without first receiving return authorization and instructions from AROZEAY.

Customers are responsible for return shipping costs. Original shipping charges are non-refundable.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order immediately upon delivery. If you receive an incorrect, damaged, or defective item, contact us promptly at info@arozeay.com and include clear photos of the issue so we can review and correct it.

REFUNDS

Once an eligible shoe return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or credit card company.

AROZEAY reserves the right to refuse any return that does not meet the conditions stated above. This policy does not limit any rights that cannot be waived under applicable law.