Return Policy

🛍️ Our 14-Day Return Policy

You have 14 days from the date you receive your purchase to request a return.

Eligibility Requirements

To be eligible for a return, the item must be:

  • In the exact same condition you received it (unworn and unused).

  • No alterations were made to the item.

  • Complete with all original tags and packaging.

  • Accompanied by the receipt or proof of purchase.

How to Start a Return

  1. Contact Us First: To initiate a return, please email us at info@arozeay.com.

  2. Return Authorization: If your return is accepted, we will send you a return shipping label and detailed instructions on where and how to send your package.

  3. Important Note: We cannot accept items that are sent back to us without first contacting us and receiving official return authorization.

Non-Returnable Items

Please note that we cannot accept returns for sale items or gift cards.

If you have any questions regarding your return, you can always contact us at info@arozeaycom.

📦 Damages and Issues

Please inspect your order immediately upon delivery. If the item is defective, damaged, or if you received the wrong item, please contact us right away so we can promptly evaluate the issue and correct it.

🔄 Exchanges

The quickest way to make an exchange is to follow the standard return process for the item you currently have. Once your return is accepted, you should place a separate order for the new item you wish to purchase.

💰 Refunds

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund request. If approved, the refund will be automatically processed and applied to your original method of payment. Please allow time for your bank or credit card company to process and post the refund.